Terms & Conditions
Terms & Conditions
Our aim is for all our customers to be delighted by our level of service, and entirely satisfied.
For information regarding shipping times and order handling, please see our Help and Shipping page. This includes information on: shipping rates (post and Packaging) and splitting orders for UK and overseas customers.
EU Customers : Please be aware that if you are an EU customer, ordering a book from our website may now result in extra charges. These are product taxes (VAT) and duties. We are currently seeking a solution to this issue to include these in the price we charge you but do not currently have this in place.
We will not be able to refund you for these charges. We are very sorry for any inconvenience and hope that you will bear with us. If you have any questions, please contact us.
Returns: refunds, replacements and cancellation policy:
We will always replace any defective products without quibble.
Please contact us within 14 days to return any item. We are happy to accept returns on any stock item within 14 days of purchase and offer a full refund of the price of the book returned within this period, subject to the following conditions:
- Books must be returned unused and in perfect condition. We reserve the right to refuse any book for return where we do not deem it to be in the condition in which it was sold. In particular please pack any return with great care! (We do not recommend reusing packaging to return items which can lead to bumped corners and other damage). CD Rom disk packets and shrinkwrap must be unopened.
- The buyer must pay both return postage (and any further outbound postage costs on any replacement items).
- Where books are available, we send orders out on the day of receipt. To cancel an order please contact us and we will do our best to oblige.
Copyright: Our copyright is reserved throughout.
Disclaimer: Users of this web site do so at their own risk. We will not be held responsible for any loss or damage incurred in the use of the web site, or for the accuracy of the information.
Availability: this may be subject to change without notice – we will always attempt to fulfil your order or offer a replacement or refund if a product is unavailable after 30 days.
Security: doverbooks.co.uk uses Opayo as its payment gateway for industry standard card security. We also accept Paypal. These providers are responsible for the security of cardholder data the service providers possess or otherwise store, process, or transmit on behalf of the customer.
Payment: All transactions are in Pounds Sterling GBP.