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Terms & Conditions
The Dover Bookshop uses Sagepay as its payment gateway for Industry standard security.
All orders are despatched on a pre-paid only basis, with the exception of Educational Institutions in the U.K. You can pay using any of the following methods:
Online - Select "Credit/Debit Card" under the Payment Details section of the Secure Order Form. Then be ready with your payment details when you are taken to the secure payment gateway.
Cheque - Select "Cheque By Post" under the Payment Details section of the Secure Order Form. Cheques should be made payable to "The Dover Bookshop" and sent to the shop address. Please write your order number clearly on the back of your cheque. Your goods will be dispatched when your cheque has cleared.
Phone - Select "By Phone" under the Payment Details section of the Secure Order Form. Please phone in with your credit card details. Telephone no. +44 (0)20 7836 2111. Upon receipt of your order your selected products will be delivered to you.
Bank Transfer - Select "Bank Transfer" under the Payment Details section of the Secure Order Form. Please note you must pay all transaction charges. To arrange payment via your bank please contact us for payment details. All transactions are in GBP sterling. Prices shown on the currency converter are approximate and for illustrative purposes only.
We recognise that your identity is valuable, to you and to us. Information about you, be it personal details or financial data, needs protection. In order to guarantee your privacy we can assure you that:
- We do not collect or store your financial details.
- We will never pass your personal data to a third party.
- We will never sell our mailing list. You will receive no junk mail as a result of registering with us.
- We will never exploit your personal details in any manner.
All prices include VAT where applicable. Export orders are VAT free. Our V.A.T number is 577 3168 10
Please note that in addition to the rates below, express delivery is available for all destinations. Please telephone +44 (0)207 836 2111 for a quotation, or email Contact Page
UK 48hr service: Free - Standard Service.
EU (Standard Air): £ 4.99 per delivery + £0.99 per book
N. America (Surface Mail): £ 3.99 per delivery + £2.99 per book
N. America (Air Mail): £4.99 per delivery + £4.99 per book
Rest of World (Surface Mail): £ 4.99 per delivery + £2.99 per book
Rest of World (Air Mail): £4.99 per delivery + £4.99 per book
Please note that VAT is not charged on postage.
In addition to your statutory rights, we are happy to accept returns for credit note or exchange on any stock item. Please note however that this is subject to the following conditions:
- all returns are by agreement, and at the discretion of The Dover Bookshop. The customer must pay both return postage and any further outbound postage costs.
- books must be returned unused and in perfect condition. We reserve the right to refuse any book for return where we do not deem it to be in perfect condition. CD Rom disk packets and shrinkwrap must be unopened.
Save A Quote Feature: Customers are invited to save their shopping basket in the form of a quote. This is sent to you by email. Quotes are valid for 30 days. However, when recovering a quote, prices are adjusted as necessary to reflect any changes since saving your basket as a quote.
Dropped Baskets: This is a simpler form of Save A Quote but only works for logged in customers. If you leave the site with unordered items in your shopping basket you will then be invited to recover your basket upon logging in next time. Dropped Baskets are stored for 30 days. However, when recovering your basket, prices are adjusted as necessary to reflect any changes since your basket was dropped.
Copyright reserved.
Users of this web site do so at their own risk. We will not be held responsible for any loss or damage incurred in the use of the web site, or for the accuracy of the information. Price and availability are subject to change without notice.
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