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Help Desk
I'm having trouble searching.
My ISBN search doesn't work.
Which payment methods can I use ?
Are my personal details private?
Do all prices include tax?
What are your shipping charges?
How long will my order take to be delivered?
Can I return items for any reason?
How do I use the Save A Quote feature?
Can I pick up a dropped basket next time I visit?
What security methods are used when I make a payment?
How do I get help on CD based products and electronic fonts?
The search box allows you to perform a free text search for products on our site. You may enter search terms such as a book's ISBN, title, a keyword, a phrase or parts of a word. The search terms will then be matched against the product name, ISBN, product category, sub-category, short description, long description, author/publisher, media type and size. All products found are displayed on the main page. top of page
When searching for a specific product by ISBN, you must type in the full code. For example, entering "0486223671" will produce "An Old-Fashioned Christmas in Illustration & Decoration". Placing spaces within the ISBN will not produce any results. For example, putting in "0 4862 2367 1" rather than "0486223671" will not produce any results. top of page
All orders are despatched on a pre-paid only basis, with the exception of Educational Institutions in the U.K. You can pay using any of the following methods:
Online - Select "Credit/Debit Card" under the Payment Details section of the Secure Order Form. Then be ready with your payment details when you are taken to the secure payment gateway.
Cheque - Select "Cheque By Post" under the Payment Details section of the Secure Order Form. Cheques should be made payable to "The Dover Bookshop" and sent to 18 Earlham St, London WC2H 9LG. Please write your order number clearly in the top left hand corner of your cheque. Your goods will be dispatched when your cheque has cleared.
Phone - Select "By Phone" under the Payment Details section of the Secure Order Form. Please phone in with your credit card details. Telephone no. +44 (0)20 7836 2111. Upon receipt of your order your selected products will be delivered to you.
Bank Transfer - Select "Bank Transfer" under the Payment Details section of the Secure Order Form. (Please note - you must pay all transaction charges).
To arrange payment via your bank:
Our details for UK transactions are as follows:
HSBC Shaftesbury Avenue, London UK. Sort code 40-02-02 Account number 31081837.
Our bank details for overseas transactions are:
International Bank Account Number: GB15MIDL40020281143255, Branch Identifier Code: MIDLGB2105P
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We recognise that your identity is valuable, to you and to us. Information about you, be it personal details or financial data, needs protection. In order to guarantee your privacy we can assure you that:
- We do do not collect or store your financial details.
- We will never pass your personal data to a third party.
- We will never sell our mailing list. You will receive no junk mail as a result of registering with us.
- We will never exploit your personal details in any manner.
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All prices include VAT where applicable. Export orders are VAT free. top of page
Please note that in addition to the rates below, express delivery is available for all destinations. Please telephone +44 (0)207 836 2111 for a quotation.
UK 48hr service: Free! Standard Service.
EU (Standard Air): £ 4.99 per delivery + £0.99 per book
N. America (Surface Mail): £ 3.99 per delivery + £2.99 per book
N. America (Air Mail): £4.99 per delivery + £4.99 per book
Rest of World (Surface Mail): £ 4.99 per delivery + £2.99 per book
Rest of World (Air Mail): £4.99 per delivery + £4.99 per book
Please note that VAT is not charged on postage.
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Most orders for stock titles are supplied from our shelves on the day we receive them. If any books are not available for immediate despatch we will contact you and await the completion of your order for a maximum of ten days. If we are unable to supply any titles from your order after this time we will supply what we have, and send the balance free of charge as it arrives (UK customers only).
* Overseas customers please note: we will always complete your order before sending. If any part of the order is unavailable we will keep you informed of progress by email.
Special Order Books (marked as such on the website): Most special orders are ordered from overseas and delivered within two to three weeks. Multiple orders will be completed prior to sending, but if any order is delayed for more than 21 days we will inform you by email.
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In addition to your statutory rights, we are happy to accept returns for credit note or exchange on any unused stock item. Please note however that this is subject to the following conditions:
- all returns are by agreement, and at the discretion of The Dover Bookshop. Please telephone +44 (0)20 7836 2111 to request this service.
- the customer must pay both return postage and any further outbound postage costs.
- special order items are sold on a firm sale basis only and may not be returned.
- books must be returned in perfect condition with any shrinkwrap or seals intact. Any received in less than perfect condition will be credited at a lower figure reflecting any damage.
- Since this service is designed to help where an error of selection has occurred, multiple book orders may not be returned in full.
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Save A Quote Feature: Customers are invited to save their shopping basket in the form of a quote. This is sent to you by email. Quotes are valid for 30 days. However, when recovering a quote, prices are adjusted as necessary to reflect any changes since saving your basket as a quote.
Dropped Baskets: This is a simpler form of Save A Quote but only work for logged in customers. If you leave the site with unordered items in your shopping basket then you will be invited to recover your basket upon logging in next time. Dropped Baskets are stored for 30 days. However, when recovering your basket, prices are adjusted as necessary to reflect any changes since your basket was dropped.
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- credit/debit card details are secured within 128-bit encrypted sessions.
- sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.
- additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent.
- Protx VSP is designed so the vendor doesn't have to hold sensitive information on their site, should anyone gain unauthorised access to their database the information they obtain will not allow them to recover credit card details or other sensitive information.
- The possibility of obtaining sensitive information from the Protx VSP database is minimised due to high levels of encryption; firewall security and the measures taken to ensure the information is indecipherable.
- Physical security and resilience - several forms of physical security and multiple levels of system backup protect the Protx VSP and database. This makes transaction processing highly reliable and resilient to events such as security breach or power failure.
- Only authorised personnel can gain access to the VSP Server and fingerprint identification is required.
- Multiple servers are dedicated to particular roles.
- The VSP Servers are fed by multiple power supplies and backup generators.
- Secondary network connections will activate should the primary network fail.
- VSP Servers have multiple connections to banking authorisation and settlement systems.
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